Shipping + Returns

When will my order ship?

Once we receive your order we work to ship it to you as quickly as possible - usually within 2-3 business days. Once it has shipped, you will receive an email email notification with tracking information. Orders received on weekends and holidays will be shipped within the following three business days. Delivery times vary depending on your location.

For products available for pre-order,  you can place your order now and it will be shipped once it is available. We appreciate your support and patience.
Where do you ship?

Apostrophe Puzzles currently ships throughout the United States and Canada. We hope to expand our international shipping  options soon, so be sure to check back with us.
Do you ship to P.O. Boxes?

We ship to P.O. boxes within the continental U.S. as well as military P.O. Boxes abroad.
How much does shipping cost?

Shipping costs are calculated during checkout and are added to the total cost of your order. 
My puzzle arrived damaged - what should I do? 

If your order arrives damaged, please send your order number and a photo to support@apostrophepuzzles.com within 48 hours of delivery. Replacements for damaged items are handled on a case-by-case basis. 
What is your return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.  We accommodate all qualifying returns that are processed within 30 days of receipt. If the 30 day window has passed, we are unfortunately unable to offer a return.  

Please reach out to  support@apostrophepuzzles.com with your order number and the item you'd like to return. To be eligible for a return, your item must be unopened, unused, in its original packaging, and in the same condition that you received it. Once you've contacted us with your return request, we will provide instructions on how to complete your return.  

You will be refunded in full to your original form of payment. Please allow 1-2 weeks of processing time for your refund to be applied once your returned item(s) have been received. Please note that shipping charges applied to the original order will not be refunded
What if my item is lost or stolen?

Please be sure to use the correct mailing address and track your shipment to reduce the risk of shipping errors. If your item has been marked as 'delivered' but has not yet arrived, please allow a few additional business days for it to show up. Packages are sometimes scanned as 'delivered' when they are still en route.

If you feel that your item has been lost, please reach out directly to your shipping provider to file a claim for your package. We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the package lost.  
What should I do if I receive the wrong item? 

Oops! Our mistake! Contact us at support@apostrophepuzzles.com as soon as possible and we'll be sure to get you the item you ordered.